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Mater is working with our partners in general practice on a series of initiatives to improve access to specialist outpatient clinics.
Based on feedback, we now provide key information about waiting times for appointments.
This information is intended to provide transparency about our service and support your clinical decisions and your conversations with patients around referral pathway options and expectations of care.
The data is supported by Mater’s GP Referral Guidelines which provide essential details regarding our specialist services, our teams of clinicians and the required clinical work up prior to referral.
Our service aims to see all patients within target timeframes and we are always working to reduce waiting times for appointments, though some services have a higher demand than others. This may impact our capacity to see patients within these timeframes, and may result in longer waiting times for some clinics.
If you have any feedback, would like to be part of ongoing collaborative initiatives or have any enquiries regarding Mater’s referral process please contact GP Liaison Program Manager Louise O’Reilly on 07 3163 7552 or louise.o’email@example.com.
Clinical urgency categories have been defined for use in outpatient services undertaken in Queensland publicly funded hospitals. These categories support safe and equitable prioritisation of appointments. More urgent cases are seen more quickly.
Our specialists assign a clinical urgency category based on the information provided in a referral.
Each category of urgency has a target timeframe for outpatient clinic appointments to ensure safe care. The category target timeframes are:
The table below provides an outline of the patient experience based on activity for the period of January 2017.
Please note: Mater Young Adult Health Centre Brisbane run outpatient clinics for Cystic fibrosis, Diabetes, Gastroenterology, Gynaecology, Mater Young Adult Support Unit, Post cancer treatment, Intellectual and Developmental Disability, Craniofacial, Respiratory, Rheumatology, Stuttering and Urology.
Patient access for these clinics is via the standard Mater Hospital Brisbane Outpatient Clinic referral. Referrals for the young adults will be allocated to the appropriate clinic during the triage process. These clinics generally have a shorter waitlist time than the adult outpatient clinics.
Data as at 1 February 2017
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