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Mater Outpatient Clinic Waitlist Times - public patients

Mater is working with our partners in general practice on a series of initiatives to improve access to specialist outpatient clinics.

Based on feedback, we now provide key information about waiting times for appointments.

This information is intended to provide transparency about our service and support your clinical decisions and your conversations with patients around referral pathway options and expectations of care.

The data is supported by Mater’s GP Referral Guidelines which provide essential details regarding our specialist services, our teams of clinicians and the required clinical work up prior to referral.

Our service aims to see all patients within target timeframes and we are always working to reduce waiting times for appointments, though some services have a higher demand than others. This may impact our capacity to see patients within these timeframes, and may result in longer waiting times for some clinics.

Enquiries

If you have any feedback, would like to be part of ongoing collaborative initiatives or have any enquiries regarding Mater’s referral process please contact GP Liaison Program Manager Louise O’Reilly on 07 3163 7552 or louise.o’reilly@mater.org.au.

Outpatient Adult Specialist Clinics activity

Clinical urgency categories have been defined for use in outpatient services undertaken in Queensland publicly funded hospitals. These categories support safe and equitable prioritisation of appointments. More urgent cases are seen more quickly.

Our specialists assign a clinical urgency category based on the information provided in a referral.

Each category of urgency has a target timeframe for outpatient clinic appointments to ensure safe care. The category target timeframes are:

  • Category 1 (Urgent):Appointment within 30 days
  • Category 2 (Priority): Appointment within 90 days
  • Category 3 (Routine): Appointment within 365 days

The table below provides an outline of the patient experience based on activity for the period of January 2017.

  • Median Days Wait (MDW): to first clinic appointment for all new patients seen in month of activity
  • Total patients seen (TS): Number of patients seen in month of activity for specialty/category
  • Seen in Target (SIT): percentage of appointments in month of activity where patients were seen within clinically recommended timeframes
  • Total patients waiting in target(Total WIT): Total percentage of appointments in month of activity where patients were seen within clinically recommended timeframes
Clinic Description Cat 1 Cat 2 Cat 3 Still waiting Total WIT
MDW TS SIT MDW TS SIT MDW TS SIT
Breast Surgery 10 37 100% 54 79 96% 101 62 98% 142 98%
Cardiology General 9 25 88% 90 60 53% 21 1 100% 258 98%
Colorectal Surgery 17 17 94% 59 17 88% 86 35 100% 165 98%
Dermatology 21 25 92% 63 36 86% 330 27 100% 397 99%
Ear Nose & Throat 14 28 100% 16 20 100% 191 74 100% 494 100%
Endocrine General  18 13 100% 20 29 100% 60 13 100% 127 98%
Gastroenterology 21 156 87% 94 254 49% 140 28 96% 703 85%
General Medicine 15 2 100% 23 6 100% 32 1 100% 28 100%
General Surgery 16 10 100% 75 15 100% 362 11 90% 367 99%
Gynaecology 20 91 95% 75 200 99% 110 26 100% 870 99%
Gynaecology/Oncology 17 34 91% 43 8 88% - - - 47 98%
Haematology 13 22 100% 71 13 100% 140 16 100% 150 100%
Infectious Diseases 4 14 100% 35 1 100% - - - 12 100%
Maxillofacial 10 4 100% 26 4 100% 52 4 100% 26 100%
Nephrology 13 7 86% 163 4 0% - - - 79 98%
Neurology 16 27 89% 170 51 18% - - - 621 64%
Oncology - Medical Consult  12 53 100% 47 3 100% 0 0 100% 12 100%
Ophthalmology 14 23 96% 60 36 92% 117 95 100% 2802 100%
Orthopaedics General  7 89 100% 38 51 98% 74 188 99% 898 99%
Palliative Care 11 17 100% 53 1 100% 0 0 100% 4 100%
Plastic & Reconstructive Surgery 19 73 99% 77 36 89% 265 22 82% 395 100%
Respiratory General 20 12 100% 57 21 96% 323 13 92% 330 96%
Rheumatology 22 18 83% 68 15 80% 173 4 100% 95 96%
Urology 22 90 84% 69 174 79% 116 18 100% 611 96%
Vascular Surgery 22 11 100% 26 4 100% 56 25 100% 87 99%

Please note: Mater Young Adult Health Centre Brisbane run outpatient clinics for Cystic fibrosis, Diabetes, Gastroenterology, Gynaecology, Mater Young Adult Support Unit, Post cancer treatment, Intellectual and Developmental Disability, Craniofacial, Respiratory, Rheumatology, Stuttering and Urology.

Patient access for these clinics is via the standard Mater Hospital Brisbane Outpatient Clinic referral. Referrals for the young adults will be allocated to the appropriate clinic during the triage process. These clinics generally have a shorter waitlist time than the adult outpatient clinics.

Data as at 4 May 2017