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Mater Outpatient Clinic Waitlist Times - public patients

Mater is working with our partners in general practice on a series of initiatives to improve access to specialist outpatient clinics.

Based on feedback, we now provide key information about waiting times for appointments.

This information is intended to provide transparency about our service and support your clinical decisions and your conversations with patients around referral pathway options and expectations of care.

The data is supported by Mater’s GP Referral Guidelines which provide essential details regarding our specialist services, our teams of clinicians and the required clinical work up prior to referral.

Our service aims to see all patients within target timeframes and we are always working to reduce waiting times for appointments, though some services have a higher demand than others. This may impact our capacity to see patients within these timeframes, and may result in longer waiting times for some clinics.

Enquiries

If you have any feedback, would like to be part of ongoing collaborative initiatives or have any enquiries regarding Mater’s referral process please contact GP Liaison Program Manager Louise O’Reilly on 07 3163 7552 or louise.o’reilly@mater.org.au.

Outpatient Adult Specialist Clinics activity

Clinical urgency categories have been defined for use in outpatient services undertaken in Queensland publicly funded hospitals. These categories support safe and equitable prioritisation of appointments. More urgent cases are seen more quickly.

Our specialists assign a clinical urgency category based on the information provided in a referral.

Each category of urgency has a target timeframe for outpatient clinic appointments to ensure safe care. The category target timeframes are:

  • Category 1 (Urgent):Appointment within 30 days
  • Category 2 (Priority): Appointment within 90 days
  • Category 3 (Routine): Appointment within 365 days

The table below provides an outline of the patient experience based on activity for the period of May 2017.

  • Median Days Wait (MDW): to first clinic appointment for all new patients seen in month of activity
  • Total patients seen (TS): Number of patients seen in month of activity for specialty/category
  • Seen in Target (SIT): percentage of appointments in month of activity where patients were seen within clinically recommended timeframes
  • Total patients waiting in target(Total WIT): Total percentage of appointments in month of activity where patients were seen within clinically recommended timeframes
Clinic Description Cat 1 Cat 2 Cat 3 Total seen Still waiting Total WIT (%)
MDW SIT MDW SIT MDW SIT
Breast Surgery 7 100% 42 100% 163 100% 70 164 100%
Cardiology General 20 100% 66 95% 91 92% 96 234 95%
Colorectal Surgery 20 100% 59 100% 80 100% 57 138 100%
Dermatology 22 82% 75 98% 137 100% 91 364 94%
Ear Nose & Throat 19 100% 51 100% 106 100% 75 494 100%
Endocrine General  13 100% 47 98% 73 100% 67 136 99%
Gastroenterology 18 96% 27 94% 91 95% 188 1604 95%
General Medicine 0 87% 52 100% 47 93% 13 32 93%
General Surgery 20 100% 70 96% 179 100% 67 345 99%
Gynaecology 21 100% 55 99% 138 100% 313 703 100%
Gynaecology/Oncology 22 100% 54 100% 195 100% 46 61 100%
Haematology 23 100% 70 100% 143 100% 56 161 100%
Infectious Diseases 22 89% 54 100% 55 100% 9 14 92%
Maxillofacial 10 100% 51 100% 43 100% 11 26 100%
Nephrology 32 80% 86 50% 165 92% 10 98 70%
Neurology 20 85% 97 45% 182 95% 92 677 62%
Oncology - Medical Consult  12 100% 45 100% 0 100% 54 21 100%
Ophthalmology 12 100% 56 100% 53 100% 193 368 100%
Orthopaedics General  20 100% 52 98% 77 100% 372 315 100%
Palliative Care 16 100% 63 100% 0 100% 18 4 100%
Plastic & Reconstructive Surgery 20 100% 69 100% 126 100% 149 305 100%
Respiratory General 21 100% 51 98% 99 100% 65 406 99%
Rheumatology 14 100% 50 98% 130 100% 30 87 99%
Urology 16 100% 69 81% 121 100% 174 636 88%
Vascular Surgery 18 100% 35 100% 48 100% 51 48 100%

Please note: Mater Young Adult Health Centre Brisbane run outpatient clinics for Cystic fibrosis, Diabetes, Gastroenterology, Gynaecology, Mater Young Adult Support Unit, Post cancer treatment, Intellectual and Developmental Disability, Craniofacial, Respiratory, Rheumatology, Stuttering and Urology.

Patient access for these clinics is via the standard Mater Hospital Brisbane Outpatient Clinic referral. Referrals for the young adults will be allocated to the appropriate clinic during the triage process. These clinics generally have a shorter waitlist time than the adult outpatient clinics.

Data as at 1 June 2017