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Mater Outpatient Clinic Waitlist Times - public patients

Mater is working with our partners in general practice on a series of initiatives to improve access to specialist outpatient clinics.

Based on feedback, we now provide key information about waiting times for appointments.

This information is intended to provide transparency about our service and support your clinical decisions and your conversations with patients around referral pathway options and expectations of care.

The data is supported by Mater’s GP Referral Guidelines which provide essential details regarding our specialist services, our teams of clinicians and the required clinical work up prior to referral.

Our service aims to see all patients within target timeframes and we are always working to reduce waiting times for appointments, though some services have a higher demand than others. This may impact our capacity to see patients within these timeframes, and may result in longer waiting times for some clinics.

Enquiries

If you have any feedback, would like to be part of ongoing collaborative initiatives or have any enquiries regarding Mater’s referral process please contact GP Liaison Program Manager Louise O’Reilly on 07 3163 7552 or louise.o’reilly@mater.org.au.

Outpatient Adult Specialist Clinics activity

Clinical urgency categories have been defined for use in outpatient services undertaken in Queensland publicly funded hospitals. These categories support safe and equitable prioritisation of appointments. More urgent cases are seen more quickly.

Our specialists assign a clinical urgency category based on the information provided in a referral.

Each category of urgency has a target timeframe for outpatient clinic appointments to ensure safe care. The category target timeframes are:

  • Category 1 (Urgent):Appointment within 30 days
  • Category 2 (Priority): Appointment within 90 days
  • Category 3 (Routine): Appointment within 365 days

The table below provides an outline of the patient experience based on activity for the period of August 2017.

  • Median Days Wait (MDW): to first clinic appointment for all new patients seen in month of activity
  • Total patients seen (TS): Number of patients seen in month of activity for specialty/category
  • Seen in Target (SIT): percentage of appointments in month of activity where patients were seen within clinically recommended timeframes
  • Total patients waiting in target(Total WIT): Total percentage of appointments in month of activity where patients were seen within clinically recommended timeframes
Clinic Description Cat 1 Cat 2 Cat 3 Total seen Still waiting Total WIT (%)
MDW SIT MDW SIT MDW SIT
Breast Surgery 10 100% 44 100% 237 100% 92 105 99%
Cardiology General 10 82% 61 94% 142 100% 72 232 98%
Colorectal Surgery 22 78% 64 100% 128 100% 63 185 94%
Dermatology 12 100% 56 100% 327 100% 89 311 99%
Ear Nose & Throat 6 100% 48 100% 225 100% 91 586 100%
Endocrine General  14 100% 41 100% 45 100% 48 120 98%
Gastroenterology 22 73% 92 48% 51 97% 374 493 96%
General Medicine 13 94% 25 98% 72 95% 112 16 100%
General Surgery 20 100% 67 100% 313 100% 76 271 100%
Gynaecology 18 98% 66 98% 152 100% 257 543 100%
Gynaecology/Oncology 11 100% 32 100%   -   - 42 46 100%
Haematology 16 100% 68 100% 146 100% 60 137 100%
Infectious Diseases 12 100% 24 100%   -   - 16 13 100%
Maxillofacial 9 100% 48 100% 58 100% 20 18 98%
Nephrology 15 100% 192 9% 395 25% 17 92 69%
Neurology 18 95% 162 44% 369 40% 78 592 61%
Oncology - Medical Consult  12 96% 59 50%  -   -  56 20 95%
Ophthalmology 8 96% 67 91% 62 100% 124 313 99%
Orthopaedics General  5 100% 41 100% 87 98% 228 433 99%
Palliative Care 10 82% 40 100%  -     - 11 9 100%
Plastic & Reconstructive Surgery 15 100% 70 100% 223 100% 106 302 99%
Respiratory General 26 94% 76 74% 363 73% 58 422 98%
Rheumatology 26 100% 70 100% 230 100% 26 72 100%
Urology 22 94% 83 69% 317 100% 40 453 93%
Vascular Surgery 23 83% 44 90% 45 100% 40 35 96%

Please note: Mater Young Adult Health Centre Brisbane run outpatient clinics for Cystic fibrosis, Diabetes, Gastroenterology, Gynaecology, Mater Young Adult Support Unit, Post cancer treatment, Intellectual and Developmental Disability, Craniofacial, Respiratory, Rheumatology, Stuttering and Urology.

Patient access for these clinics is via the standard Mater Hospital Brisbane Outpatient Clinic referral. Referrals for the young adults will be allocated to the appropriate clinic during the triage process. These clinics generally have a shorter waitlist time than the adult outpatient clinics.

Data as at 1 September 2017