Mater Specialist Quick Find

Mater Outpatient Clinic Waitlist Times - public patients

Mater is working with our partners in general practice on a series of initiatives to improve access to specialist outpatient clinics.

Based on feedback, we now provide key information about waiting times for appointments.

This information is intended to provide transparency about our service and support your clinical decisions and your conversations with patients around referral pathway options and expectations of care.

The data is supported by Mater’s GP Referral Guidelines which provide essential details regarding our specialist services, our teams of clinicians and the required clinical work up prior to referral.

Our service aims to see all patients within target timeframes and we are always working to reduce waiting times for appointments, though some services have a higher demand than others. This may impact our capacity to see patients within these timeframes, and may result in longer waiting times for some clinics.

Enquiries

If you have any feedback, would like to be part of ongoing collaborative initiatives or have any enquiries regarding Mater’s referral process please contact GP Liaison Program Manager Louise O’Reilly on 07 3163 7552 or louise.o’reilly@mater.org.au.

Outpatient Adult Specialist Clinics activity

Clinical urgency categories have been defined for use in outpatient services undertaken in Queensland publicly funded hospitals. These categories support safe and equitable prioritisation of appointments. More urgent cases are seen more quickly.

Our specialists assign a clinical urgency category based on the information provided in a referral.

Each category of urgency has a target timeframe for outpatient clinic appointments to ensure safe care. The category target timeframes are:

  • Category 1 (Urgent):Appointment within 30 days
  • Category 2 (Priority): Appointment within 90 days
  • Category 3 (Routine): Appointment within 365 days

The table below provides an outline of the patient experience based on activity for the period of January 2017.

  • Median Days Wait (MDW): to first clinic appointment for all new patients seen in month of activity
  • Seen in Target (SIT): percentage of appointments in month of activity where patients were seen within clinically recommended timeframes
Clinic Description Cat 1 Cat 2 Cat 3 Total Seen
MDW SIT MDW SIT MDW SIT
Breast Surgery 13 100% 48 100% 108 100% 54
Cardiology General 13 88% 87 64% - - 41
Colorectal Surgery 22 100% 58 100% 94 100% 38
Dermatology 15 100% 105 21% 282 100% 44
Ear Nose & Throat 21 86% 69 100% 190 100% 50
Endocrine General  19 88% 61 100% 31 100% 61
Gastroenterology 21 86% 84 57% 171 84% 243
General Medicine 31 0% 40 100% 5 100% 9
General Surgery - - 69 100% 110 100% 16
Gynaecology 27 65% 70 100% 64 100% 183
Gynaecology/Oncology 19 76% 56 71% 99 100% 49
Haematology - - - - - - -
Infectious Diseases 17 75% 26 100% 57 100% 17
Maxillofacial 27 100% - - 146 100% 2
Nephrology 7 100% - - - - 1
Neurology 22 60% 114 40% - - 30
Oncology - Medical Consult  - - - - - - -
Ophthalmology 4 100% 70 94% 128 100% 92
Orthopaedics General  7 96% 56 100% 76 99% 214
Palliative Care - - - - - - -
Plastic & Reconstructive Surgery 20 87% 75 100% 253 100% 91
Psychiatry 1 100% - - - - 3
Respiratory General 25 86% 99 21% 293 100% 27
Rheumatology 27 75% 77 88% - - 16
Urology 27 74% 69 77% 254 67% 216
Vascular Surgery 31 50% 43 100% 342 100% 29

Please note: Mater Young Adult Health Centre Brisbane run outpatient clinics for Cystic fibrosis, Diabetes, Gastroenterology, Gynaecology, Mater Young Adult Support Unit, Post cancer treatment, Intellectual and Developmental Disability, Craniofacial, Respiratory, Rheumatology, Stuttering and Urology.

Patient access for these clinics is via the standard Mater Hospital Brisbane Outpatient Clinic referral. Referrals for the young adults will be allocated to the appropriate clinic during the triage process. These clinics generally have a shorter waitlist time than the adult outpatient clinics.

Data as at 1 February 2017