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Mater Outpatient Clinic Waitlist Times - public patients

This information is intended to provide transparency about our service and support your clinical decisions and your conversations with patients around referral pathway options and expectations of care.

The data is supported by Mater’s Referral Guidelines which provide essential details regarding our specialist services, our teams of clinicians and the required clinical work up prior to referral.

Our service aims to see all patients within target timeframes and we are always working to reduce waiting times for appointments. Some services have a higher demand than others. This may impact our capacity to see patients within these timeframes, and may result in longer waiting times for some clinics.

Enquiries

If you have any feedback, would like to be part of ongoing collaborative initiatives or have any enquiries regarding Mater’s referral process please contact:
Louise O’Reilly, GP Liaison Program Manager, 07 3163 7552 or louise.oreilly@mater.org.au.

Outpatient Adult Specialist Clinics activity

Clinical urgency categories have been defined for use in outpatient services undertaken in Queensland publicly funded hospitals. These categories support safe and equitable prioritisation of appointments. More urgent cases are seen more quickly.

Our specialists assign a clinical urgency category based on the information provided in a referral.

Each category of urgency has a target timeframe for outpatient clinic appointments to ensure safe care. The category target timeframes are:

  • Category 1 (Urgent): Appointment within 30 days
  • Category 2 (Priority): Appointment within 90 days
  • Category 3 (Routine): Appointment within 365 days

The table below provides an outline of the patient experience based on activity for the period of May 2018.

  • Median Days Wait (MDW): Time to first clinic appointment for new patients seen in month of activity
  • Seen in Target (SIT): Percentage of appointments in month of activity where patients were seen within clinically recommended timeframes
  • Total patients seen: Number of patients seen in month of activity for specialty
  • Total patients waiting in target (Total WIT): Total percentage of patients currently waiting for first appointment within clinically recommended timeframes
Clinic Description Cat 1 Cat 2 Cat 3 Total seen Still waiting Total WIT (%)
MDW SIT MDW SIT MDW SIT
Breast Surgery 20 93% 50 100% 136 83% 70 79 96%
Cardiology General 21 73% 93 45% 313 100% 115 333 90%
Colorectal Surgery 31 46% 155 5% - - 33 324 82%
Dermatology 21 100% 71 97% 351 100% 72 300 99%
Ear Nose & Throat 15 96% 57 100% 337 100% 106 822 100%
Endocrine General  27 94% 83 80% - - 57 177 100%
Gastroenterology 41 35% 148 13% 356 70% 599 836 72%
General Medicine 6 100% 53 100% 226 100% 7 21 95%
General Surgery 31 50% 117 8% 396 39% 70 377 89%
Gynaecology 24 84% 93 32% 166 100% 287 964 98%
Gynaecology/Oncology 25 77% 40 100% 55 100% 32 54 98%
Haematology 24 100% 68 100% 139 100% 64 139 100%
Infectious Diseases 15 100% 66 100% - - 13 15 92%
Maxillofacial 10 100% 62 100% 34 100% 16 33 100%
Nephrology 19 100% 60 100% 294 86% 19 53 100%
Neurology 27 67% 236 9% 530 16% 125 800 40%
Neurosurgery 21 70% 268 0% 356 70% 86 665 34%
Oncology - Medical Consult  14 100% 58 100% - - 68 20 100%
Ophthalmology 22 85% 67 96% 94 100% 121 367 99%
Orthopaedics General  6 100% 42 98% 163 100% 198 889 100%
Palliative Care 18 100% - - - - 17 5 100%
Plastic & Reconstructive Surgery 8 91% 77 87% 342 100% 126 370 98%
Respiratory General 24 80% 100 35% 380 21% 92 466 89%
Rheumatology 26 100% 105 0% - - 22 144 90%
Urology 23 96% 79 97% 192 95% 180 417 99%
Vascular Surgery 16 91% 29 100% 110 100% 61 128 97%

Please note: Mater Young Adult Health Centre Brisbane run outpatient clinics for Cystic fibrosis, Diabetes, Gastroenterology, Gynaecology, Mater Young Adult Support Unit, Post cancer treatment, Intellectual and Developmental Disability, Craniofacial, Respiratory, Rheumatology, Stuttering and Urology.

Patient access for these clinics is via the standard Mater Hospital Brisbane Outpatient Clinic referral. Referrals for the young adults will be allocated to the appropriate clinic during the triage process. These clinics generally have a shorter waitlist time than the adult outpatient clinics.

Data as at 1 June 2018 

 

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