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Mater Outpatient Clinic Waitlist Times - public patients

Mater is working with our partners in general practice on a series of initiatives to improve access to specialist outpatient clinics.

Based on feedback, we now provide key information about waiting times for appointments.

This information is intended to provide transparency about our service and support your clinical decisions and your conversations with patients around referral pathway options and expectations of care.

The data is supported by Mater’s Referral Guidelines which provide essential details regarding our specialist services, our teams of clinicians and the required clinical work up prior to referral.

Our service aims to see all patients within target timeframes and we are always working to reduce waiting times for appointments. Some services have a higher demand than others. This may impact our capacity to see patients within these timeframes, and may result in longer waiting times for some clinics.

Enquiries

If you have any feedback, would like to be part of ongoing collaborative initiatives or have any enquiries regarding Mater’s referral process please contact:
Louise O’Reilly, GP Liaison Program Manager, 07 3163 7552 or louise.oreilly@mater.org.au.

Outpatient Adult Specialist Clinics activity

Clinical urgency categories have been defined for use in outpatient services undertaken in Queensland publicly funded hospitals. These categories support safe and equitable prioritisation of appointments. More urgent cases are seen more quickly.

Our specialists assign a clinical urgency category based on the information provided in a referral.

Each category of urgency has a target timeframe for outpatient clinic appointments to ensure safe care. The category target timeframes are:

  • Category 1 (Urgent):Appointment within 30 days
  • Category 2 (Priority): Appointment within 90 days
  • Category 3 (Routine): Appointment within 365 days

The table below provides an outline of the patient experience based on activity for the period of November 2017.

  • Median Days Wait (MDW): to first clinic appointment for all new patients seen in month of activity
  • Total patients seen (TS): Number of patients seen in month of activity for specialty/category
  • Seen in Target (SIT): percentage of appointments in month of activity where patients were seen within clinically recommended timeframes
  • Total patients waiting in target(Total WIT): Total percentage of appointments in month of activity where patients were seen within clinically recommended timeframes
Clinic Description Cat 1 Cat 2 Cat 3 Total seen Still waiting Total WIT (%)
MDW SIT MDW SIT MDW SIT
Breast Surgery 12 100% 41 97% 192 100% 83 128 100%
Cardiology General 20 100% 69 73% 146 100% 95 236 87%
Colorectal Surgery 20 86% 93 24% - - 47 266 95%
Dermatology 13 100% 56 100% 322 100% 64 361 99%
Ear Nose & Throat 9 100% 47 100% 264 97% 79 678 100%
Endocrine General  22 100% 42 100% 47 100% 79 110 100%
Gastroenterology 20 87% 62 64% 123 72% 444 529 97%
General Medicine 20 100% 20 93% 31 100% 17 10 100%
General Surgery 17 100% 70 100% 351 100% 60 331 100%
Gynaecology 22 92% 54 99% 123 100% 278 642 100%
Gynaecology/Oncology 22 100% 21 100% - - 42 63 100%
Haematology 18 100% 74 100% 139 100% 57 129 100%
Infectious Diseases 7 100% - - - - 16 8 100%
Maxillofacial 7 88% 52 100% 62 100% 29 25 100%
Nephrology 36 33% 146 8% 400 33% 19 68 77%
Neurology 13 93% 227 14% - - 55 708 53%
Oncology - Medical Consult  14 98% 42 100%  -   -  62 23 100%
Ophthalmology 14 92% 61 97% 61 100% 104 310 100%
Orthopaedics General  7 100% 44 100% 68 98% 194 535 100%
Palliative Care 7 100% - -  -     - 22 11 100%
Plastic & Reconstructive Surgery 15 100% 55 100% 172 100% 178 282 100%
Respiratory General 18 88% 83 59% 356 60% 54 459 97%
Rheumatology 27 91% 60 90% 86 100% 30 79 99%
Urology 24 97% 72 76% 158 100% 176 380 100%
Vascular Surgery 12 100% 53 100% 54 100% 19 59 100%

Please note: Mater Young Adult Health Centre Brisbane run outpatient clinics for Cystic fibrosis, Diabetes, Gastroenterology, Gynaecology, Mater Young Adult Support Unit, Post cancer treatment, Intellectual and Developmental Disability, Craniofacial, Respiratory, Rheumatology, Stuttering and Urology.

Patient access for these clinics is via the standard Mater Hospital Brisbane Outpatient Clinic referral. Referrals for the young adults will be allocated to the appropriate clinic during the triage process. These clinics generally have a shorter waitlist time than the adult outpatient clinics.

Data as at 1 December 2017