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ZENWindows planned outage

Friday 20 November 2020

ZENWindows planned outage

Mater’s Applications Delivery Window, ZENWorks, is a key system used to access a wide range of essential applications.

As part of Mater’s ongoing upgrade to the Digital Workplace experience, an important back-end upgrade is planned which will temporarily impact the way you launch and access applications via the ZENWorks window.

If you use these apps, please prepare for a short outage on Saturday 5 November.

After consulting with clinical teams to determine the best time for the upgrade to take place, the servers responsible for supporting ZENWorks will be upgraded to the latest version on Saturday 5 November between 8 am and 2 pm.  

During this six-hour period of essential maintenance, access to applications via the ZENWorks Window will be temporarily suspended.   

If you require access during the disruption period, please open and run those applications prior to the outage then do not log off – i.e. leave your computer on with your desktop locked. Your icons will then display during the downtime and you will be able to launch the application. This applies to all PCs, VDIs and remote access sessions. 

The apps in the ZENWorks window will be restored to normal functionality and will look the same at the end of the offline maintenance period.

A list of critical applications that will be affected is below; users are requested to launch their required applications before the start of the change to maintain access.

For further information or support please contact Mater’s Service Desk on 07 3163 2000.

Thank you for your cooperation.

Alastair Sharman

Chief Digital Officer


ZENWorks Window Applications

Recommended you open and run before the outage if access is required during the 6-hour period:

  • AIC Security
  • Aurion
  • Car Park
  • Catheter Labs
  • CMS
  • Discharge Summary (MEHRS)
  • EDIS
  • FRED
  • Guarian
  • Inner Range
  • IPM
  • Kestral CIS
  • Kestral Pathology
  • Karisma (Kestral Radiology)
  • Kronos
  • Merlin
  • Metabolic Diseases
  • Navision
  • Neonatal Database
  • NeuroBench
  • OnBase
  • PACS Carestream
  • PCP
  • Practix
  • ProSolv - Paeds
  • ProSolv-Adults
  • T-Doc
  • Trendcare
  • Verdi
  • Viewmotion
  • Viewpoint


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