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Mater Hospital Brisbane Outpatient Specialist Clinics

Thursday 10 December 2015

Your questions about Mater Hospital Brisbane Outpatient Clinics answered

Q: My patient has an outpatient clinic appointment, but their condition has changed significantly. Who should I contact?

A: Changes in your patient's clinical condition should be notified to our specialists by sending an updated referral with the relevant clinical information. If you need to speak directly to one of our specialist team, contact details for our clinics are available at materonline.org.au/services/outpatient-clinics-adult/referral-guidelines.

For immediate concerns to patient care you can call Mater Teleservices on 07 3163 8111 and ask to speak with the registrar on duty for that specialty.

Q: If Mater’s not part of the Central Referral Hub, why do I sometimes receive reports back from Mater, when I have sent my referral to the Hub?

A:  Mater is collaborating with Metro South Hospital and Health Services to support better access to services. Thousands of ‘long wait’ patients have been transferred to Mater for clinics that have capacity to see patients more quickly. If your patient has consented to be transferred you will begin to receive correspondence from Mater to support continuity of care.

Mater is not part of the Central Referral Hub, and continues to manage our own referrals. Refer directly to Mater for direct access to our Outpatient Clinic by faxing the Mater Outpatient Referral form to 07 3163 8548.

November Outpatient waitlist data

The latest outpatient waitlist data is now available at materonline.org.au/waitlisttimes, published 30 November 2015.

Outpatient Clinic Christmas update

Mater Hospital Brisbane will have decreased clinic activity from Thursday 24 December 2015 until Monday 11 January 2016. Clinics will run as normal outside of these times and the Referral and Appointment Management Service will be staffed during this time for referral processing.

During this time the Mater Hospital Brisbane Adult Emergency Department and Mater Private Emergency Care Centre will be fully operational to accommodate acute and emergency patient care.

A complete list of Mater Christmas and New Year opening hours is available in the Latest News section of materonline.org.au.

2015 in Mater Outpatient Clinics—some of our achievements

Better access to care—seeing patients in time

• Last month 94% of patients were seen within clinically recommended timeframes, an improvement of 24% compared to the same time last year. Over the same time period outpatient activity nearly doubled.

Increased accessibility and faster access to clearly identified clinics

• Includes introduction of the new Urology Stones Service and Adolescent Gynaecology clinic.

Revised and improved tools and resources to communicate with GPs and patients more effectively

• Regular updates across multiple communication channels including fax, email and Generally Speaking e-newsletters.
• Clear and transparent sharing of information on our websites—Outpatient Clinic waitlist data, Outpatient referral guidelines and important news and information.

Service Profile - Mater Young Adult Health Centre Brisbane

Dedicated clinical care for young people aged 16-25. Read more.

Questions and feedback

If you have any questions or feedback regarding MHB Outpatient Clinics, please contact GP Liaison Program Manager via email at [email protected] or telephone 07 3163 7552.

Watch your fax, www.materonline.org.au, or look for our email for next update.

Mater would like to thank you for your ongoing support and commitment to patient care.
May the spririt of mercy be with you this Christmas.